Whether in the oxygen-deprived highlands or in remote, uninhabited mountains, wherever there is LANHI equipment, you will find LANHI people.
Recently, LANHI launched the second phase of its 2024 annual service tour, titled "Across Mountains and Rivers, Service in Tow, Satisfaction Along the Way." The initiative involved visiting customer sites to provide free, one-stop services, solving issues and offering full lifecycle maintenance for equipment.
"The sale of a product is just the beginning of our service work. From production assembly and quality control inspections to on-site debugging, repairs, and maintenance, we are committed to providing full lifecycle service for every piece of LANHI equipment. We also conduct regular quality inspections after sales to ensure that any issues arising during equipment operation are promptly addressed," said Zhang Qiang, head of LANHI's After-Sales Service Department.
This service tour lasted for one month. A task force made up of members from LANHI’s after-sales service center, R&D, production, quality control, and marketing departments visited over 110 customers across regions including Qinghai, Gansu, Shaanxi, Tibet, Chongqing, Hubei, Guangxi, and Guizhou. They serviced and inspected about 150 pieces of equipment, offering proactive assistance. The team worked tirelessly, traveling to project sites at all hours to conduct free “check-ups” on the equipment. Their services covered repairs, on-site guidance, technical troubleshooting, and maintenance, identifying and resolving potential issues and pain points to demonstrate LANHI’s commitment to quality service.
In addition, LANHI continually strengthens its technical support team. To address common customer issues, the company regularly conducts team training sessions and skill training for customer operators. This ensures that service quality remains consistent, and the professional and passionate approach helps to win customers' trust and satisfaction.
The service mission to "create greater value for our partners" is not only a core aspect of LANHI’s culture but also a key factor in building strong customer connections and market competitiveness in the high-end intelligent manufacturing industry. Since the launch of LANHI’s "Service on the Move" campaign in 2018, the company has consistently placed customer needs first, offering comprehensive and detailed services to reward customer support and trust. This approach has garnered positive social recognition and high praise from customers. We firmly believe that only by continuously creating greater value for our partners can we drive the company towards higher-quality development.